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Frequently Asked Questions

1. The Basics

Why use MyMobileLine

Thousands of real people just like you connect every day. Singles in your local calling area, who are tired of the bar scene, are using MyMobileLine. MyMobileLine is the fun and playful way for spontaneous, adventurous singles who are looking for an exciting way to meet and flirt with others in their local area. You can find yourself talking to a wide variety of interesting and like-minded singles within minutes.

How do I get help?

You can contact us through our website, please make sure you chose the subject of your inquiry, or call 888.580.7070 and choose option "0" to contact our customer service.

How do I get started?

There is only one phone number you have to remember, just call 888.580.7070 and start your Free Trial membership immediately.

2. Free Trial

Can I try your service for free before buying a membership?

Yes. We offer a free trial membership to every new customer. Just call 888.580.7070 and identify yourself as a first-time caller. The system will lead you through the process to get your free trial.

Can I get a free trial from a cellular phone?

Yes, you can use your landline or digital cell phone to get a free trial membership and use our service.

Can I get another free trial membership?

The free trial membership is an introductory membership for first time users.

Can I use my free trial from any phone?

No, you can only use your free trial account from the phone you used to sign up for the trial. New free trial accounts will not be issued to a phone number that has previously been issued one.

I'm calling long distance, and I can't use my free trial. Why not?

You must be calling from the phone number you used to set up the trial, or it may be that someone has used a free trial on this phone number before.

What do I do to get a free trial membership?

Why not take advantage of our special free trial membership! Please note that this one-time special offer is only available to credit card customers. Call 888.580.7070.

3. Sending And Receiving Messages

How do I record my greeting?

After selecting to go on line, the prompts will guide you through the steps. When recording your greeting, remember to speak clearly and directly into the phone. Describe yourself and the kind of person you're looking for.

What do I do if I receive a message from a caller that I'm not interested in?

You can block the callers you're not interested in by pressing "8". Callers that you block will be unable to hear your greeting, and you will be unable to hear their greetings.

What do I do if I receive a message that I find really interesting?

When you receive a message from another member and you like the way they sound, you can instantly exchange messages with them until you are ready to connect live for a totally private conversation.

What is not acceptable in a greeting?

We want everyone to have an enjoyable experience using our system. We will not tolerate any discrimination based on age, gender or race and we will not allow any references to illegal substances.

What is the difference between a "message" and a "connection request"?

A "message" is a personal voice message that you record and send to a caller who catches your attention Messages allow you to get to know other callers while still hearing the greetings of other callers on line. A "connection request" is a special type of message inviting a caller to join you in a private live conversation.

What should I say in my greeting?

Your greeting is your first impression and should be as individual as you are. We get thousands of calls a day so every little extra effort can make you stand out on line. Write it down and practice a few times before you record. A little preparation can help you sound more confident about who you are and what you want. Remember you can always record your greeting by pressing '6' from the menu played after each greeting. Example of a Male Greeting: Hi, I'm John and I'm in my early 30's, pretty young at heart but mature when I need to be. I'm active, in pretty good shape, and I have a large variety of interests. I'm easy going, fun and looking for someone to talk to and to see if there's any chemistry. Example of a Female Greeting: Hey this is Jen, I'm in my late 20's looking for a guy who'd like to talk. Maybe see what happens. I'd like to meet a guy who knows where his life is going but knows when to loosen up and have fun. So if you're happy with your life and there's definitely space in it for someone special get back to me.

4. Membership

What do I do if I forget or lose my membership number or password?

Your membership number is private. Call our customer service at 888.580.7070 immediately. You will be able to verify your personal information and reset your password.

How can I change my password?

Using your phone, log into the system and choose "personal settings" - "change password" option.

5. Payment

How do my membership charges show up on my credit card statement?

Your charges are discreetly billed as "MyMobileLine"

If I purchase a membership online, will I get a receipt?

Anytime you purchase online with us, a confirmation screen will appear with the details of your transaction. As well, we will send an email to your email address with the transaction details. This email is your " electronic receipt." You can print this email or confirmation screen for your records.

What if I want to be informed of specials/promotions/events?

Call the system to find out about our current promotions. Also, you can receive updates and promotion notifications through email.

What payment methods do you accept?

US customers may pay by credit card (Visa, MasterCard, Amex, or Discover).

Will any charges show up on my phone bill?

Charges will not show up on your phone bill. However, long distance charges may apply if you are calling from outside the local calling area. Check your calling plan with your phone service provider.

6. Privacy

Is my credit card/personal information secure?

All credit cards presented are securely directed through Authorize.net to the financial institution that issued your credit card. You are notified through email if your charges were accepted or declined by your bank. Also, you will receive a receipt of the transaction through email. Charges on your credit card will appear as MyMobileLine.

What is your Privacy Policy regarding my personal information?

MyMobileLine takes your privacy seriously, and has created this Privacy Statement to inform you about our privacy practices. We therefore encourage you to read the following information, and contact us with any questions you may have. For purposes of this Privacy Statement, "personal information" means "personally identifiable information, such as the name, home address, and date of birth of a particular person." Personal information does not include business card contact information, or general information about an organization that does not personally identify an individual.

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